Terms of Sale

Article 1 — Scope

These terms of sale apply to services agreed between Kevin Lefebvre EI, trading as Initial Infra, and professional customers. The quote or contract defines the ordered scope and prevails where it contains specific terms.

Article 2 — Services

Active services include audits, architecture, networks, systems and identities, virtualisation, hosting, backup, retention and open-source migrations. Initial Creation and Initial AI work is covered by tailored proposals. Initial Ops is not currently marketed.

Article 3 — Quotes and orders

Unless stated otherwise, a quote remains valid for 30 days. An order becomes binding when signed and, where required, once the deposit is received.

Article 4 — Prices and payment

Prices are stated in euros excluding tax. French VAT is not applicable under article 293 B of the French Tax Code. Due dates appear on the quote or invoice; otherwise invoices are payable within 30 days.

Late payment triggers the statutory penalties and the fixed EUR 40 recovery charge applicable between businesses.

Article 5 — Performance

Initial Infra is subject to a best-efforts obligation and performs services according to professional standards. Timelines are indicative unless a written commitment states otherwise. Scope changes may require an amendment or a new quote.

Article 6 — Customer obligations

• Provide the information, access, backups and authorisations required for the work.
• Appoint an authorised contact and validate decisions within agreed timeframes.
• Inform Initial Infra of known security, compliance and continuity constraints.
• Pay invoices by their due dates.

Article 7 — Confidentiality and data

Each party protects confidential information received from the other. Where a service requires processing personal data on the customer’s behalf, roles and appropriate safeguards are defined contractually.

Article 8 — Ownership and handover

Deliverables, usage rights, pre-existing materials and the handover of configurations or data are defined in the quote. Customer-owned access and documentation are returned according to the agreed scope.

Article 9 — Liability

Liability may arise only from proven fault and for foreseeable direct damage. Unless mandatory law or a specific agreement provides otherwise, liability is capped at the pre-tax amount paid for the service causing the damage during the preceding twelve months.

Article 10 — Force majeure

Neither party is liable for failure caused by force majeure under French law. The affected party informs the other as soon as reasonably possible.

Article 11 — Termination

Duration and termination terms are stated in the quote or contract. If a serious breach is not remedied after reasonable formal notice, the other party may terminate the service without affecting amounts already due.

Article 12 — Governing law and disputes

These terms are governed by French law. The parties first seek an amicable solution. Failing that, the jurisdiction rules applicable to business relationships apply.