Servers & storage
An unreachable server, stopped virtual machine, unavailable shared files or storage failure. We investigate the cause and organise service recovery.
Business IT support · Rouen
Systems down?We step in.
Servers, Internet, networks. A local contact, 24/7.
Call now02 32 10 14 12
Explore supportIllustrative diagramIF / 24:7
24 hours · 7 daysRouen & nearbyRemote & on-site
An outage. One point of contact.
What’s blocked. Where we step in.
Respond, then restore
One call. Let’s assess it.
We prioritise what is stopping your business from working.
- 01
Understand what is blocked
A first conversation to identify the affected services and your business priorities.
- 02
Start troubleshooting
Remote diagnosis, followed by an on-site visit when the incident requires it.
- 03
Keep you informed
Clear explanations of work in progress, dependencies and next steps.
You know what has been identified, what is underway and what comes next.
Local presence · Response · Follow-up
In Rouen, with someone who follows your incident.
Based in Rouen, we visit businesses in the surrounding area. Remote diagnosis starts the first checks. When physical access is needed, we organise a visit to your premises.
After troubleshooting, we explain the cause when it has been established and the steps that can help prevent it happening again.
Internet backup · 4G router
Fibre cut off. Keep another way to work.
Another route for your tools.4G
Backup principle · to be checked at your premises
A 4G router uses the mobile network to provide an alternative Internet connection for your business. It can provide temporary connectivity during an outage or be prepared as a backup to your main connection.
- Check mobile coverage inside your premises
- Configure the router and connect it to your network
- Test essential tools and remote access
- Prepare the return to your main connection
Speed depends on signal strength, mobile network load and the selected data plan. VPNs, telephony and services relying on a fixed IP address must be checked before relying on this backup. Automatic failover requires suitable equipment and configuration.
IT support in detail
Every fault has a starting point.
The diagnosis determines the actions to take. Here are the situations we handle.
Internet & networks
Lost connectivity, unreliable Wi-Fi, router, firewall or VPN issues. We distinguish local faults from provider incidents and coordinate the necessary work.
Systems & access
Blocked workstations, inaccessible user accounts or unavailable internal services. We prioritise the problems preventing your teams from working.
4G backup router
During an Internet outage, we assess and configure temporary connectivity through a 4G router for essential work, subject to mobile coverage and equipment availability.
FAQ
Before you call.
01Are you available at night and over the weekend?
Yes. Emergency IT support is available 24 hours a day, 7 days a week, including nights, weekends and public holidays.
02Do you work remotely or on site?
We start by reviewing the incident. Checks begin remotely when access allows. An on-site visit in Rouen and the surrounding area is organised when physical access is required.
03Can a 4G router replace my connection during an outage?
It can support some essential tasks if mobile coverage and the data plan are suitable. We check the tools you need, VPN access and telephony. Speed and available features may differ from your regular connection.
04How long will it take?
Timing depends on the fault, available access, equipment and any work required from the provider. We explain the support arrangements and next steps during the first conversation.
Remote and on-site · Rouen and the surrounding area
An outage right now?
Tell us what has stopped working, where you are and which services are blocking your business. We will review the situation with you.
Call for IT support02 32 10 14 12